Payment Policy

1. Overview
This Payment Policy explains how payments are handled on Porto Valen, owned and operated by Jonathan Ly Enterprises LLC. It outlines how transactions are authorised, processed, and managed when placing an order through this website.

2. Accepted Payment Methods
We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • UnionPay
  • JCB
  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay

3. Currency
Payments are charged in the currency displayed at checkout, which is United States dollar (USD).

Any currency conversion fees, foreign transaction fees, or similar charges applied by your bank or payment provider are your responsibility.

4. Pricing Transparency
All product prices are displayed before checkout. The total amount payable is clearly shown before you complete your purchase. No hidden charges are added after checkout.

5. Payment Processing
Payments are processed securely through Shopify and third-party payment providers. Payment data is handled using encrypted systems, and full card details are not stored on our servers.

6. Payment Timing
Payment is charged at the time you place your order. If the transaction is declined, unsuccessful, or not authorised, the order will not be processed.

7. Fraud Prevention and Verification
Transactions may be reviewed for fraud prevention purposes. If a transaction cannot be verified or appears suspicious, it will be delayed, declined, or cancelled.

8. Billing Information
You are responsible for providing accurate and complete billing and payment information. Orders will be cancelled if the information provided is incorrect or cannot be verified.

9. Failed or Disputed Payments
If a payment fails, the order will not be completed. You need to contact your payment provider or use an alternative payment method.

10. Refunds
If approved, refunds are issued to your original payment method within 7 business days. Processing times may vary depending on your payment provider. Additional information is available in our Return and Refund Policy.

11. Data Protection
Personal information provided during checkout is processed in accordance with our Privacy Policy.

12. Updates
This Payment Policy may be updated to reflect operational or legal changes. The latest version will always be available on this website and will apply upon publication.