Privacy Policy
1. Introduction
This Privacy Policy explains how Porto Valen, owned and operated by Jonathan Ly Enterprises LLC, collects, uses, shares, and protects personal information when you visit this website, place an order, contact customer support, or use our services.
2. Information We Collect
We may collect personal information including your name, email address, phone number, billing address, shipping address, order history, payment-related details, account information, communication records, IP address, device type, browser information, and website usage data.
3. How We Use Personal Information
Personal information may be used to process orders, manage payments, arrange shipping, handle returns and refunds, respond to customer inquiries, improve website performance, comply with legal obligations, prevent fraud, and protect website security.
4. Legal Basis and Business Purposes
We process personal information where necessary to fulfil orders, comply with legal obligations, support legitimate business operations, prevent fraud, or obtain consent where required by applicable law.
5. Payment Processing
Payments are processed by third-party payment providers. We do not directly store full payment card details on our own systems.
6. Shopify Platform
This website is hosted on Shopify Inc. Shopify provides the e-commerce platform used to operate this store, process checkout, and support online store functionality. Shopify processes personal information according to its own legal terms, including the Shopify Terms of Service, Shopify Privacy Policy, and Shopify Cookie Policy.
7. Cookies and Tracking Technologies
Cookies and similar technologies may be used to operate the website, remember preferences, support checkout, analyse website usage, improve performance, and assist with advertising or fraud prevention. You can manage or disable cookies through your browser settings.
8. Sharing of Personal Information
We may share personal information with service providers where necessary, including Shopify, payment processors, shipping carriers, fulfilment partners, fraud prevention providers, analytics providers, customer support tools, and legal or regulatory authorities when required.
We do not sell or rent personal information.
9. International Transfers
Personal information may be transferred, stored, or processed outside your state or country. Where required, appropriate safeguards are used to protect personal information in accordance with applicable law.
10. Data Retention
We retain personal information only for as long as necessary to provide services, complete transactions, meet legal obligations, resolve disputes, prevent fraud, and maintain business records. When information is no longer required, it is deleted, anonymised, or securely retained where legally required.
11. Your Privacy Rights
Depending on your location, you can request access to personal information, correction of inaccurate information, deletion of personal information, restriction of certain processing, withdrawal of consent where applicable, or a copy of your personal information in a portable format.
Some United States residents may have additional privacy rights under applicable state privacy laws, including rights to know, access, correct, delete, or opt out of certain data uses where applicable.
12. Data Security
We use appropriate technical and organisational measures to help protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
13. Children’s Privacy
This website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.
14. Policy Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page and will become effective when published.