Terms of Service
1. Introduction and Acceptance
This website is owned and operated by Jonathan Ly Enterprises LLC under the store name Porto Valen. Throughout this website, “we,” “us,” and “our” refer to Porto Valen and Jonathan Ly Enterprises LLC. By accessing this website, using our services, or placing an order, you agree to these Terms of Service and all linked policies.
These Terms apply to all visitors, customers, and users of the website. If you do not agree to these Terms, you should not use this website or place an order.
2. Related Policies
These Terms should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and Legal Notice. These policies form part of the agreement between you and us.
3. Eligibility
By using this website, you confirm that you are legally permitted to enter into this agreement in your state or jurisdiction. You agree to provide accurate, complete, and current information when placing an order or contacting us.
4. Products and Services
Product descriptions, images, specifications, prices, and availability are provided as accurately as possible. Product information may be updated or corrected when needed.
Products are subject to availability. Minor variations may occur, including differences caused by screen settings, manufacturing updates, or supplier information.
5. Pricing and Payment
Prices are displayed before checkout. We do not add hidden fees after checkout.
Accepted payment methods are displayed at checkout. If a pricing or product information error is identified before processing, we will notify you and may cancel or decline the affected order.
6. Orders and Cancellations
Receiving an order confirmation does not guarantee final acceptance of your order. We may refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, stock issues, incorrect pricing, inaccurate information, or payment verification failure.
You can request cancellation before your order is shipped. Once shipped, cancellations are no longer possible and the Return and Refund Policy will apply.
7. Shipping and Delivery
Shipping terms, delivery estimates, processing times, and destination information are explained in our Shipping Policy.
Delivery dates are estimates unless stated otherwise. Shipping delays may occur due to carrier issues, customs processing, weather, address errors, or other circumstances outside our control.
8. Returns and Refunds
Return eligibility, refund conditions, return steps, and timeframes are governed by our Return and Refund Policy. Nothing in these Terms removes any consumer rights that apply under United States federal or state consumer protection laws.
9. Account and Billing Information
You agree to provide accurate billing, shipping, contact, and payment information. Orders may be delayed, cancelled, or declined if the information provided is incomplete, inaccurate, or cannot be verified.
10. User Conduct
You must not use this website for unlawful, fraudulent, abusive, or harmful purposes. Prohibited conduct includes submitting false information, interfering with website security, attempting chargeback fraud, infringing intellectual property rights, transmitting harmful code, or misusing our services.
We may restrict access, cancel orders, or take appropriate action where misuse or violation of these Terms is identified.
11. Intellectual Property
All website content, including text, images, graphics, logos, icons, product content, and design elements, is owned by us or used with permission. You must not copy, reproduce, distribute, modify, or commercially use website content without prior written authorization.
12. Third-Party Links and Tools
This website may include third-party links, tools, or services. These are provided for convenience and operate independently from us. We are not responsible for third-party content, policies, availability, or performance.
13. Personal Information
Personal information submitted through this website is handled according to our Privacy Policy.
14. Errors and Corrections
Occasional errors, inaccuracies, or omissions may appear in product information, pricing, promotions, shipping information, or availability. We reserve the right to correct such information and cancel affected orders where legally permitted.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Porto Valen and Jonathan Ly Enterprises LLC are not liable for indirect, incidental, special, or consequential damages arising from your use of this website or products purchased through it. This does not limit rights or remedies that cannot be excluded under applicable United States law.
16. Indemnification
You agree to indemnify and hold harmless Porto Valen, Jonathan Ly Enterprises LLC, and their service providers from claims, damages, costs, or expenses arising from your misuse of the website, violation of these Terms, or breach of applicable law.
17. Severability
If any part of these Terms is found invalid or unenforceable, the remaining sections will continue to apply.
18. Termination
We may suspend or terminate access to the website if these Terms are violated. Obligations created before termination remain enforceable.
19. Governing Law
These Terms are governed by the laws of United States, without excluding consumer protection rights that apply in your location.
20. Shopify Platform
This store is hosted on Shopify Inc., which provides the e-commerce platform used to offer our products and services online.
21. Updates to These Terms
We may update these Terms to reflect operational, legal, or regulatory changes. The current version will be posted on this page. Continued use of the website after updates are published means you accept the revised Terms.